Alerio #E403

Was very good.

We had problems with the AC freezing up - so it was very very warm for two nights. We reported the issue on a Sunday evening. Maintenance came by Monday but the unit was frozen up and we had no relief. Tuesday a vendor did come by and reported a leak in a coil. The vendor was able to put some Freon in it. That was our last night so at least we got some rest with cool temps before leaving. The staff did communicate - and I was refunded half of my payment. I did have to Initiate a lot of the calls it they were good about responding and texting. Just wish it could have been fixed sooner. Overall pleased with the customer service. Location was great and very easy to get to the beach.

It's comfortable and was quiet during our stay. We really like the location.

PROS: Overall, a decent location to the beach and to nearby shopping. The condo is a short walk across the street to a publicly accessible beach. The property has security. CONS: The check-in process was confusing. The consent form said listing additional people to the list was optional. But then I received multiple text messages telling me to list the names and ages of everyone staying. The kitchen countertops were dirty. The washing machine smelled of mildew and had grass in it. I suppose someone was trying to wash their shoes. I ran two cycles with Clorox and washing machine cleaning tabs but the smell persisted. I ran a load of clothes (i shouldn't have) and our clothes smelled like mildew. The building staff sprayed cleaner into the washing machine and it did smell better, but the damage had been done. We really wanted to wash clothes that week but decided not the risk ruining our clothes. One of the lights in the 2nd bedroom made a loud noise. The number 6 key on the door lock was stuck. The management company should periodically inspect their properties and not wait until renters complain. The microwave light wasn't working. The condo needs more places to hang wet clothes and towels.

We love staying at Alerio but there were a few issues when we arrived. The fan/light wasn't working in secondary bedroom when we arrived Saturday evening but maintenance fixed it Monday afternoon. Kitchen could have used a better cleaning - crumbs on toaster, smudges on microwave handle and touch points, greasy wall in primary bath. Missing toilet paper roll holder in second bath. Mattress in primary BR is very hard but that could be personal preference. Sent list to agency so they could remedy for next family coming in.