Rental Policies

Check-in time begins after 4:00 P.M. Local Time. In some instances, access to your property may be unavoidably delayed due to cleaning or maintenance issues. There will be no discounts offered due to a late check-in. Your patience will be appreciated in these circumstances. Guests, who are required to check in at your local office and will be arriving later than 5PM, should make late arrival arrangements by telephone prior to arrival or can reference the GoSouthern APP to retrieve information about check-in/lock-box instructions. Early check-ins require special arrangements, 48 hours notice, and may be available for an additional fee. Our office hours are typically 8AM-5PM Monday-Saturday with seasonally extended hours.
An advanced reservation payment will be required to confirm your reservation. This may be paid by cash, e-check, traveler’s checks, or bank cashier’s check. If none of these payment types are available for use, we will accept credit cards (MasterCard, Visa, Discover, or American Express). If you are paying with a check we will need to receive the check within five (5) business days of initial reservation. The amount of deposit required is 30% of the rent plus the service fee, Travel Insurance Premium and tax. Reservations made under false pretenses of any kind will result in the forfeiture of all rental payments and fees as well as cancellation of your reservation.
A non-refundable service fee will be charged to all reservations. The amount of this fee varies by property size. As part of the rent, some other fees may be included. The service fee includes a reservation processing, arrival and departure inspections, Peace Of Mind Damage Protection for accidental damages (see details under “Peace of Mind Protection Plan” heading below), and 24-hour emergency services.
Once your reservation deposit has been received, there will be no refunds given, unless you have purchased CSA Travel Protection. If you have purchased CSA Travel Insurance contact them to begin your claim. In the event if you need to shorten your stay, we encourage you to purchase CSA Travel Protection, as normal cancellation penalties will apply.
Travel protection is available through CSA Travel Insurance. The insurance premium is 6.95% of your total reservation amount and is automatically added to your balance when you book your vacation. The plan is optional and can be declined by signing a waiver form that is included with your reservation confirmation. This needs to be sent to Southern Vacation Rentals no later than 10 days after making your reservation and can be submitted by email, fax, or standard mail. Please understand that no refunds for any reason will be given without the purchase of CSA Travel Insurance

Please click this link; www.vacationrentalinsurance.com/330CERT to obtain your travel insurance policy or description of coverage for your Covered Trip if you have paid for or authorized payment for the travel insurance. The travel protection, if purchased, provides reimbursement for unused, nonrefundable payments if your trip must be canceled. Covered reasons include: mandatory hurricane evacuations; sickness, injury or death; extension of school year; armed service revocation; involuntary termination of employment or other specific reasons listed in the policy/Description of Coverage. Underwritten by GENERALI US Branch, A Stock Company. For coverage inquiries or customer service call (866) 999-4018.

Check-out time is no later than 9:00 A.M. Local Time. Late check-outs require special arrangements, 48 hour notice, and may be available for an additional fee.
In most of our properties pets are strictly forbidden. Pets are allowed only in properties that are designated “pet friendly.” A maximum of two trained, mature pets (not to exceed 25 lbs. each) are permitted in pet friendly properties. A $200 non-refundable fee is required for pet stays and additional deposits may be required. Pet owners will be financially responsible for any damages and extra cleaning. Having a pet in a property that does not allow pets is grounds for immediate eviction without a refund. The Peace of Mind Protection Plan does not cover any pet related incidents.
Smoking is not permitted in any of our properties. Guests will be financially responsible for any damages and extra cleaning if applicable due to smoking in a Non-Smoking designated property.
We accept reservations up to one year in advance. We can confirm reservations for a future date, but we cannot confirm or guarantee rates for dates beyond the current published rental rates.
Southern will make every effort to honor particular property assignments. Such assignments and requests, however, cannot be guaranteed. If the original assigned accommodation is unavailable, substitutions will be comparable to the reserved rental, including size and location, where possible. Southern reserves the right to change assignments or move reservations without notice. No discounts or refunds will be given due to such changes, including moves, bedding sizes/selections and furnishing.
One week minimum stays will apply for certain properties with a Friday, Saturday or Sunday arrival and Friday, Saturday or Sunday departure. If you require a shorter stay, please ask for availability and rate.
The allowable occupancy for the rental property is based on the following sleeping arrangements:

  • 2 persons per bedroom
  • 2 persons per sleeper sofa
  • 1 child under age 16 per bunk bed

Guests who exceed the maximum occupancy are subject to immediate eviction and forfeiture of all rental payments.

All of our vacation accommodations are family rentals ONLY. NO units will be rented to vacationing students or young adults under 25 if unaccompanied by a parent. A PARENT MUST BE STAYING IN THE PROPERTY AT ALL TIMES. OUR RENTALS ARE MONITORED FOR VIOLATION OF THIS POLICY. ALL VIOLATORS WILL BE EVICTED AND ALL RENTAL PAYMENTS AND/OR SECURITY DEPOSITS WILL BE FORFEITED. In accordance with Florida State Statute 509.141, RESERVATIONS MADE UNDER FALSE PRETENSE ARE NULL AND VOID AND CHECK-IN WILL NOT BE ALLOWED. This policy includes reservations made by parents who do not check-in, and/or who leave overnight during the length of the stay. NO EXCEPTIONS! We require one parent for every four persons under the age of 25.
The rental property may not be sublet. Your reservation is not transferable to any other party.
Once a reservation is confirmed, guests may not make any reservation changes or modifications.
Published rental rates are subject to change without notice. We reserve the right to correct rates that may have been misquoted due to human and/or computer error.
Rental charges are payable in full thirty (30) days prior to the arrival date. Some properties require payment due in full ninety (90) prior to arrival date. We will charge the payment type on file for unpaid rental charges on the date payment is due. We accept cash, e-check, traveler’s checks, or bank cashier’s check. If none of these payment types are available for use we will accept credit cards (MasterCard, Visa, Discover, or American Express). Our preferred method for final payment is e-check. You can pay this online here. Payments can also be made online for credit cards. Credit cards are not accepted for monthly rentals. All rental payments will be deposited into an interest bearing account, and any interest earned will accrue to Southern Vacation Rentals.
Any Keys/fobs/wristbands that are signed for to access the rental must be returned to Southern Vacation Rentals at check-out. Failure to return these items to your local Southern Vacation Rental office, or if these items are left in the rental property, may result in additional fees.
Laundry facilities are provided either in the rental property or on the grounds of the property. The property will also be stocked with an initial supply of trash liners, toilet paper, bath soap and dishwasher soap.
PLEASE BRING YOUR OWN BEACH TOWELS! We do not permit towels, sheets, blankets, or furniture to be removed from the property.

Beach Service: Complimentary beach service is provided for some properties. Complimentary beach service includes two (2) chairs and one (1) umbrella, seasonally (weather permitting). Please note on website description for each property, if available. Complimentary beach service is an option of the owner and is subject to change without notice.

Most of our properties have internet access, either fee-based or free, through their individual service providers. We do not, however, guarantee internet connectivity due to service being provided by an outside vendor, restrictions from personal computers, and several other factors that may lead to interruption of internet service. If you decide to access any Internet content during your stay, you do this entirely at your own risk and you are responsible for ensuring that any accessed material does not infringe the laws governing, but not exhaustively covering, copyright, trademarks, pornography, or any other material which is slanderous, defamatory or might cause offense in any other way. In the event the internet service is inoperable, we will do our best to troubleshoot over the phone but if it requires further assistance, the guest will be responsible for contacting the internet provider. No refunds will be given due to loss of internet service.
During your stay, promptly report any maintenance problems to Southern Vacation Rentals. Please do not leave doors or windows open while the A/C or heaters are operating. Southern Vacation Rentals’ staff may enter the property to respond to any maintenance and/or housekeeping issues during your stay. No refund or rate adjustment will be made for unforeseen failures such as the supply of electricity, water, pool filtration systems, air conditioning, telephone, television or cable service, appliances, etc.

Furnishings: These properties are privately owned. You may not agree with the placement of items, furnishings, and/or mattress comfort level; however, this is the arrangement preferred by the owner. We encourage you to call us if you have any comments or concerns. No refunds or rate adjustment will be given due to owners’ choices on furnishings.

Construction: Southern Vacation rentals cannot predict construction plans in the area and therefore cannot be held responsible for any inconvenience. No refunds can be given in the event of nearby construction.

Southern Vacation Rentals is not responsible for any acts of theft or vandalism, or other damages to any personal property or for personal items left by guest in the accommodation at departure. If items left behind are found and wish to be returned there will be a $25 service charge plus shipping.
We respectfully request that you remember you are staying in someone’s home during your vacation. Please treat it with care and leave it in good condition at check-out. Any unreported damages may result in additional charges.
Please observe all rules and regulations governing the use of the property you are occupying. These rules apply to both owners and guests, and failure to comply can result in eviction.
Parking is limited to two cars per condo unless otherwise noted. Each Association regulates the number of parking passes issued to rental guests for each size property within the building(s) or neighborhood. Some of the Associations may assess a fee for parking; we will collect this fee and remit to the Association. No Trailers/Boats/RVs Allowed unless otherwise posted on property description.
You understand and agree that any Southern Perks Partner listed on our site or recommended by us is not owned or operated by Southern. You further agree to hold Southern harmless from any and all actions, claims, damages or liabilities whatsoever that result from any action or inaction of a Southern Perks Partner or other entity referred or recommended by Southern.
Southern Vacation Rentals serves as the agent for the owner of the rental property.
Community Pools Community or condominium pools are not controlled or maintained by Southern Vacation Rentals, therefore; Southern Vacation Rentals cannot be held responsible for inconveniences resulting from the pool. Community Pool Heating is offered seasonally under the control of the managing associations.
All rental properties will require a one-time departure clean fee to be paid by the guest and will cover all normal cleaning. This clean fee is required on daily, weekly and monthly reservations. If you are staying more than one month in the same property, the fee will only be charged on your last month. All fees are subject to sales tax. IF, on ARRIVAL, you have ANY HOUSEKEEPING PROBLEMS, report them to the Guest Services Team IMMEDIATELY so that they may be remedied. NO DISCOUNTS WILL BE GIVEN DUE TO HOUSEKEEPING.

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Peace of Mind Protection Plan – Limited Damage Protection

TERMS OF PROTECTION

As a Guest (the person registered and all persons occupying the same rental unit) you are entitled to the Peace of Mind Protection Plan while staying at a Southern Vacation Rentals’ property. The Peace of Mind Plan is subject to the conditions, terms, and the administrative procedures listed below. The maximum amount that the Plan will cover is $2,000 per stay.

CONDITIONS

The Peace of Mind Protection Plan has certain conditions. The Plan will not include liability for damage or theft resulting from:

  1. Acts of God
  2. Intentional acts of a guest.
  3. Gross negligence or willful and wanton conduct.
  4. Any cause, if the Covered Guest does not report the damage to Southern Vacation Rentals’ staff.
  5. Normal wear and tear.
  6. Theft without a police report.
  7. Damages caused by any pet or other animal brought onto the premises.
  8. The Plan applies only to the direct physical loss or damage to covered property. It does not cover loss of use of such property.
  9. Coverage does not apply for theft or damage of any property owned by or brought onto the premises by a Covered Guest.

TERMS OF PLAN

  1. The Plan takes effect at check-in.
  2. All coverage shall terminate upon normal check-out time of the property or the departure of the Covered Guest, whichever occurs first.

ADMINISTRATIVE PROCEDURES

The Guest must report any loss or damage to the unit or its contents immediately to Southern Vacation Rentals management staff. This limited damage protection is void if not reported promptly. Representatives of Southern Vacation Rentals have ultimate administrative authority. Arbitration is required before litigation. The prevailing party in any arbitration of litigation shall be entitled to recovery and/or reimbursement of all fees in connection with it.